Terms of Service and Privacy Policy

Terms of Service Effective Date: January 1, 2025 1. Introduction Welcome to Phonex.Solutions. By accessing or using our services, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our services. 2. Services Provided We provide phone unlocking services, including but not limited to: Unlocking mobile phones to work with different carriers. Offering screen installation and screen protector promotions on special occasions. Any other related services that we may offer from time to time. 3. User Responsibilities You must be the legal owner of the phone or have the owner's consent to unlock the device. You must provide accurate, complete, and current information to facilitate the unlocking process. You agree to follow all legal and regulatory guidelines related to phone unlocking in your jurisdiction. You are responsible for ensuring that the phone is not under any contractual obligations, such as being locked to a specific carrier under a contract. 4. Fees and Payment Some services may be provided for free during special promotions, while others may require payment. Prices for services will be listed on our website and may be subject to change without notice. Payment is before completion of the service unless otherwise agreed upon. 5. Liability and Warranty We make no guarantees about the success of unlocking your device. While we use industry-standard methods and tools, some devices may not be unlockable. We will not be held liable for any financial loss or inconvenience caused by the inability to unlock a phone or related issues. 6. Privacy and Data Collection Please refer to our Privacy Policy for information on how we collect and use your data. 7. Modifications to Terms We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the revised Terms will be effective as of the date of posting. 8. Governing Law These Terms shall be governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law principles. Privacy Policy Effective Date: January 1, 2025 1. Introduction Phonex.Solutions values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our phone unlocking services. 2. Information We Collect We may collect the following types of personal information: Contact Information: Name, email address, and phone number. Device Information: Information about the phone you wish to unlock, including the make, model, and IMEI number. Payment Information for processing transactions. 3. How We Use Your Information To provide and process the phone unlocking services you request. To send order confirmations, updates, and promotional offers (if you opt in). To improve our services and customer experience. To comply with legal obligations or resolve disputes. 4. Data Security We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. 5. Sharing Your Information We will not sell, rent, or lease your personal information to third parties. We may share your information in the following situations: With third-party service providers who assist us in operating our services (e.g., payment processors). As required by law or to protect our legal rights. 6. Your Rights You have the right to access, correct, or delete your personal information. You can also opt-out of receiving promotional emails at any time by following the unsubscribe link or contacting us directly. 7. Cookies We use cookies to improve the user experience on our website. Cookies are small files stored on your device that help us remember your preferences and enhance website functionality. You can disable cookies through your browser settings, but this may affect your ability to use some features of our site. 8. Changes to Privacy Policy We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page, and the changes will be effective as of the date of posting. 9. Contact Us If you have any questions about this Privacy Policy or our practices, please contact us at phonexunlock@gmail.com.